WatchGuard Cloud
THE CHALLENGE
This is a big, complex, and ongoing project. Our team is moving all the security services and devices to cloud management. We have to move every UX project fast, also make sure it follows our design system guidelines and passes the usability test. We run multiple UX projects in each quarter plan. We use Jira to manage every UX project. Making every important project requirement and every UX update in the Jira UX ticket.
MY ROLE
As the Cloud product UX Designer, I collaborate with WatchGuard's product and engineering teams to enhance the overall user experience of WatchGuard's cloud-ready network security visibility solutions. These solutions provide big data visibility and reporting tools that instantly identify and distill key network security threats, issues and trends, accelerating the ability to set meaningful security policies across the network.
• Prepare for a kickoff
When it's ready to start a project, prepare a kickoff is the foundation to success. In the kickoff meeting, I will ask all the stakeholders, Product managers, engineer team, and Tech Pub team to join. This is a great opportunity for me to collect the resources, find out more requirements, and refine the UX goal.
• Research & Definition
This is an important process that I can spend some time to do some research including comparing with our competitors, our competitors include Meraki, Aruba, extreme, and UniFi, learn the new cloud feature work function and workflow. And also this is a good time to share the initial wireframe with PM and users in order to define a better workflow.
• Interaction & Visual Design
This process is all about the detailed design. Create a user story and a prototype base on the WGC Design System. When a new component is needed in order to satisfy the user's need, I will also need to set up the detail rule and update it to the Design System. A usability test is required in this process to make sure the workflow work smoothly for the user. We have two platforms to run the test. Userbrain and WatchGuard UX User Test platform. And then finalize the usability report.
• Review
I will make a presentation in the review meeting, share the prototype and user workflow in order to make sure we are aligned here. Also, this is an opportunity to find the problem from a technique standpoint, and refine the requirement that could help to improve the design.
• Implement
I hand off the design to the dev team, and then the dev team will send the code to QA for a final review, during this process I will work closely with the dev team and Tech Pub team to provide the design solution when meeting the bugs. After everything passes from QA, the dev team will run a demo before the official launch.
